FAQ

What types of translation do you offer?

Our company provides the following translation services:

• Business Class Translation
• Economic Class Translation
• Certified Translation
• Sworn Translation
• Proofreading & Editing

Is it true that there are no sworn translations in Britain?

Sworn translations do exist, but they are always brought in from another country. Britain has no institute for sworn translators so an officially recognised translation is a certified one.

Will my translation be accepted by the UK Home Office/SIA/British Court?

Yes, because we provide certified translations, which are accepted by all public institutions in the UK.

What is the standard lead time?

Our standard lead time is 3 working days. We also offer a fast-track service, with 48-hour delivery, and an express service with 24-hour delivery.

Do you provide sworn translations?

Yes, certainly.

What is the difference between a sworn translation and a certified one?

A certified translation is intended for use in the British market (there are no sworn translators in the UK). It is provided together with a Certificate we give, issued on our headed paper and bearing our corporate stamp.
A sworn translation is prepared for some European markets, e.g. Poland, Germany, or Spain. It includes an authentication provided personally by the sworn translator who prepared it.

Can you notarise my signature on a Power of Attorney?

Unfortunately not. We are not notaries.

How can I deliver my documents to you?

If the documents have an electronic format, you can easily send them to us using our automated delivery system, by FTP or by e-mail. Paper materials can be posted to our office address and many clients located outside of London use this mode of delivery.
If you are sending original documents, we suggest using First Class Recorded or Special Delivery mail. However, we also offer a service whereby we can translate photocopied documents sent by e-mail or fax.

How can I be sure that no unauthorised disclosure of my confidential documents will occur?

We guarantee 100% confidentiality for all materials sent to us, even when the documents have not been marked as confidential. All the staff at Agile Translation are legally bound to keep the secrets of both our company and our clients.

Must I make an appointment, or can I pay a personal visit any time?

No appointment is necessary for visits made during regular office hours, i.e. Monday-Friday, from 9 am to 6 pm.

What type of documents do you translate?

We translate all kinds of documents, e.g. official documents, trade offers, websites, letters, certificates, school records, contracts, manuals, etc.

Can I obtain an extra copy of the translation?

Certainly. However, a standard delivery includes a single copy. Any extra copy will be charged at £5 for translations of up to 3 pages, and at 10% of the total value for all other translations.

Can you send me the translation by fax or e-mail?

Certainly. If it is just one or two pages, we are happy to send it for free. If the document to be faxed is more than 3 pages or the fax number is overseas, the charges are:

• £0.50 - per page faxed within UK
• £1.00 - per page faxed outside UK

What types of interpreting do you offer?

Our company provides the following interpreting services:

• Simultaneous
• Consecutive
• Over-the-phone

What is the difference between consecutive and simultaneous interpreting?

The main difference is that in consecutive interpreting, the interpreter performs the job during pauses made by the speaker, whilst in simultaneous interpreting, the message is relayed with only a negligible delay, even as the source text is being delivered.

Can you provide interpreting services outside London?

Yes. We, offer interpreting services all over Britain, as well as overseas.
We have over 400 interpreters working for us, making it easy to cater for your individual needs.

Are your interpreters qualified to work in Courts, etc.?

Yes. Most of our interpreters have the relevant qualification e.g. a Diploma in Public Service Interpreting (DPSI) which permits them to work in Courts.

Are you able to provide interpreting services for bank, medical or office appointments?

Yes, we do provide this service.

Can you provide voice samples of your voiceover artists?

Yes, we can provide voice samples upon request.

Can you provide transcription services at the client's home or office?

Yes, a translator can be sent to a client's residence upon request.

What formats do you accept for transcription services?

• CD
• Tape recorder
• Digital formats, MP3 or audio etc

What file formats do you accept?

We accept various file formats:

• Office, e.g. Word, Excel, PowerPoint
• Graphics: Photoshop, Corel Draw, Illustrator

as well as html and other programming formats.
If your file is in a non-standard format, please contact us. It is more than likely that we will still be able to help you.

Do you accept files in Apple Mac formats?

Yes, we accept files created on Apple Macs. The output document formats can also be Apple-compatible.

Can you translate documents like architectural drawings in A-3 size or greater from large-format documents?

Yes. We are experienced in translating technical documentation in formats that exceed A-4 size.

What is the cost of document translation?

Since no two documents are alike and because we have a diversified price range, we suggest that you use our instant quote system to obtain an idea of the cost of the specific translation service you would like us to use for your particular document.

What payment methods can I use?

• Cash payment - at our office
• Cheque - at our office or by post
• Bank transfer
• Debit or credit card - over the internet, over the phone, or at our office. We accept Visa, MasterCard, Maestro, and Solo cards

Can I have the translation posted to me? How much will this cost?

Certainly. The cost is:

• £2 - 1st Class Standard
• £4 - 1st Class Recorded
• £7 - Special Delivery

If you have sent us an original document, the cost of us returning it to you will be:

• £4 - 1st Class Recorded
• £7 - Special Delivery

What is the cost of document translation?

Since no two documents are alike and because we have a diversified price range, we suggest that you use our Free Translation Quote system to obtain an idea of the cost of the specific translation service you would like us to use for your particular document, or send the document directly at our email address info@agiletranslation.co.uk to obtain the final price for the project.